Rich Account Sdn Bhd (“Rich Account”, “we”, “us”, or “our”) operates the platform at https://richaccount.com and the Rich Account mobile applications (collectively, the “Service”). We provide cloud accounting, invoicing, payroll and financial reporting solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Service.

1. Who We Are

Rich Account Sdn Bhd (Company No. 202501032035 / 1633447-H)
No. 35-2, Pusat Perniagaan Mahkota Impian, 14000 Bukit Mertajam, Pulau Pinang, Malaysia.
Email: info@richaccount.com · Phone: +60111 228 2875

2. Information We Collect

We collect personal and business data necessary to provide and improve our Service. This may include:

• Account information: name, email, phone number, company name, billing address, password.
• Business & financial data: invoices, receipts, transactions, payroll, customer and supplier records, tax and accounting data you upload or enter.
• Device & log data: device type, IP address, browser, OS, app version, access times and referring pages.
• Payment data: we use third-party processors (e.g., Stripe). We do not store full card numbers on our servers.
• Communications: support requests, emails and other correspondence.

3. How We Use Your Information

We use the data we collect to:

• Create and manage your account, and provide the Service;
• Process payments and billing;
• Send service notices, updates and security alerts;
• Respond to support requests and inquiries;
• Detect, prevent and remediate fraud or illegal activity;
• Analyze usage and improve our products and performance;
• Comply with legal obligations.

4. Third-Party Services

We use third-party providers to support our Service. These providers may process data in accordance with their own privacy policies:

• Firebase (Google): analytics, crash reporting, push notifications.
• Stripe: payment processing.
• Google reCAPTCHA: spam and abuse protection.

We recommend reviewing their privacy policies for more details.

5. Cookies & Tracking

We and our partners use cookies and similar technologies to maintain sessions, remember preferences and analyze usage. You can disable cookies in your browser, but some parts of the Service may not work correctly if cookies are blocked.

6. Data Storage & Security

We implement reasonable technical and organizational measures to protect personal data, including encryption at rest and in transit, access controls, and regular security assessments. However, no system is completely secure — absolute security cannot be guaranteed.

7. Data Retention

We retain personal data only as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. Data that is no longer needed is deleted or anonymized securely.

8. Sharing of Information

We may share personal data in limited circumstances:

• With your consent;
• With service providers and affiliates who assist us in operating the Service;
• To comply with law, court order, or government request;
• To protect rights, property or safety of Rich Account, users, or the public.

We do not sell or rent personal data to third parties.

9. Your Rights

You may have the right to:

• Request access to personal data we hold about you;
• Request correction or deletion of inaccurate or outdated personal data;
• Withdraw consent (where processing is based on consent);
• Opt out of marketing communications.

To exercise your rights, contact us at info@richaccount.com. We may require identity verification to process requests.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us