Definitions and Key Terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as follows:

• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Rich Account Sdn Bhd (Registration No. 202501032035 (1633447-H)), that is responsible for your information under this Return & Refund Policy.
• Customer: refers to the company, organization, or person that signs up to use the Rich Account Service to manage accounting, financial, or business operations.
• Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Rich Account and use the services.
• Service: refers to the services provided by Rich Account as described in the relative terms (if available) and on this platform.
• Website: Rich Account’s site, which can be accessed via this URL: https://richaccount.com.
• You: a person or entity that is registered with Rich Account to use the Services.

Return & Refund Policy

The software and subscription services available for purchase on our website or through our authorized partners are provided on a functional, try-before-you-buy basis. We offer free trial periods so you can fully evaluate our services before making a purchase decision.

Please use the free trial to ensure that the software meets your requirements before purchase. During the trial period, all key functionalities are available. Once you subscribe and payment has been processed, your account license will be activated. After activation, no refunds will be issued.

We strongly encourage all customers to test the free trial version of our platform prior to subscribing.

By placing an order or subscribing to any of our services, you indicate that you have read and fully accepted this Return & Refund Policy.

Refunds

We do not offer refunds for monthly or annual payments once your subscription has been activated, except where cancellation is made before the next billing cycle begins.

Cancelling

You may cancel your subscription at any time by contacting our support team. After cancellation, you will continue to have access to your account until the end of your current billing period or trial period. No further charges will be made after the cancellation date.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes to This Return & Refund Policy

We may update, amend, or make changes to this document as necessary to reflect our services and policies. Any updates will be clearly posted on this page with an updated “Effective Date.” If you continue to use our services after these changes are posted, you agree to the updated policy.

If you do not agree with the updated Return & Refund Policy, you may terminate your account at any time.

Contact Us

If you have any questions or concerns about this Return & Refund Policy, please contact us at:

Rich Account Sdn Bhd
No. 35-2, Pusat Perniagaan Mahkota Impian,
14000 Bukit Mertajam, Pulau Pinang, Malaysia.
Phone: +60111 228 2875
Email: info@richaccount.com

Effective Date: October 13, 2025